The British Psychological Society is committed to ensuring your personal information is secure at all times and that you have a clear understanding of how and why we use your personal data.
This privacy notice tells you how we use personal information we collect about you for a number of key business purposes.
You can find out more about your rights under the new General Data Protection Regulation (GDPR) here.
We are currently updating the Society's Privacy and Data Protection Policy in line with the changes in GDPR.
If you have any queries in the interim please contact us on [email protected] or write to:
British Psychological Society
St Andrews House
48 Princess East
How we use your information
This varies, dependent on your reason for engaging with the Society. Please select the relevant heading for more information (more than one of these may apply to you):
Visitors to the Society's websites
When someone visits any of our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns.
We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone.
Enquirers and complainants
Contacting us by email
The Society stores emails on our serviers so we can refer back to them to help resolve your enquiry. We will ensure any personal data is kept to a minimum.
If you call the Society we collect Call Line Identification (CLI) information, if your service provider allows this.
This information helps us monitor the efficiency of our services. We do not record telephone calls.
Any messages left on our voicemail system are responded to and then deleted from our servers after 30 days.
Complaints about the Society
Any complaints submitted about the Society will be kept for a maximum of 6 years after they are resolved, dependent on the nature of the complaint.
Complaints about Members
You can find information about the complaints process on our website
Non-members that use our online services
If you are a non-member and use any of our online services, we will ask you to create a website account in order for us to provide these services to you securely.
We will ask you to provide your name and email address. Your IP address will also be collected.
The services we currently provide online are:
Website user account
You can use your website user account to opt in and out of receiving email communications from the Society and to update your personal information.
If you would like to delete your website account, please contact us.
Your account is automatically deleted after two years of inactivity.
Purchases through the website
We will need your payment card details and billing address if you make any purchases, in order to take payment and perform refunds if necessary. We do not keep your card number.
Order confirmations will be sent by email.
Email subscriptions and newsletters
We will use your name and email address to provide you with emails and newsletters you have chosen to receive. You will be able to unsubscribe from these at any time by clicking on the link in the email or contacting the society.
Our online services should only be used by individuals aged 13 and over.
In order to provide your membership services, we may ask you for some of the following information. This list is not exhaustive.
Name, telephone number, and postal address
We need these to send you publications and other information relevant to your membership, including subscription renewal information.
We need this to provide your website services, such as your online account and email subscriptions. We use your email address to communicate with you about your member benefits, Society news and services and surveys.
Dependent on the level of membership you apply for, we need a copy of your qualifications in order to check you are eligible. Any copies are destroyed within one month of your application being accepted or rejected.
Date of birth
This is used for verification purposes.
You can view and update most personal data held by the Society by logging into the My account section of the Society’s website. Please email us if you would like to view your data or if you would like us to update it for you.
If you decide to resign your membership, we will keep your personal information on our database for two years. This is to allow you to re-join the Society during this period without having to submit your supporting documentation again. During this time your website account will revert to a non-member account.
The Society will retain some basic information about your membership for archiving and historical research or for conducting statistical analysis of our membership. Where appropriate this will be anonymised and any personal data held will be kept to a minimum.
If you apply for a job at the Society, we will ask you to provide your CV and covering letter.
You need only include your name, telephone number and email address, in order for us to contact you. We request that you do not include any additional personal data at this stage.
We will keep your application as long as you are part of the selection process for the vacant position.
Unsuccessful applications will be contacted at the appropriate stage in the recruitment process and more detailed information regarding how we handle your data will be provided.
For further information please contact [email protected]
Sharing your information
We will only share data with companies or other organisations that are an essential part of providing services to you.
We ensure all providers have bases in EU and that any data they hold is kept within the EU.
We will also ensure these organisations keep your information as safe as we do. These can include, but is not limited to, the following categories of organisations:
ICT Support Services
Companies that support and develop our ICT Systems, such as our database and website.
This currently includes processing subscription payments and some conference and events management.
Other Operational Services
Payment service providers, offsite storage, confidential waste processors and mailing houses.
External System Providers
These are currently E Learning courses, Psych Source services and some conference and event bookings.
Members of the Society that carry out work on behalf of the Society.
You have a number of rights with regards to your personal data:
- You have the right to be given information about how your data is processed and why
- You have a right to access the personal data we hold about you
- You have the right to ensure the information we hold about you is accurate and complete
- You have the right to have your personal data deleted
- You have the right to ask the Society to restrict processing your personal data
- You have the right to ask us to transfer your personal data
- You have the right to object to the Society processing your data
- You have the right to withdraw consent to the Society sending you information by email
- You have rights in relation to automated decision making and profiling
How to contact us
The British Psychological Society is responsible for ensuring your personal information is managed correctly.
We are the ‘Data Controller’ registered with the Information Commissioners Office and our registration number is Z5958155.
The British Psychological Society
St Andrews House
48 Princess Road East
How to complain
If you have contacted the Society with regards to the use of your personal data and are not satisfied with the response you have received, or are concerned about how the Society has processed your personal data, you can complain to the Information Commissioners Office (ICO).
You can submit your concern via their website:www.ico.org.uk, or by telephone: 0303 123 1113.
Changes to this policy
If we change the way we process your personal data, we will update this policy.
If we make significant changes, we will contact you as soon as possible to let you know.