Interpersonal skills of managing emotion at work

Alistair Ostell, Sian Baverstock and Peter Wright outline ways of handling damaging emotional reactions.
OUR primary focus here is on managing the emotional reactions of others — colleagues, subordinates, even managers — at work, although most of the principles and tactics discussed are also relevant to self-management. We begin by considering emotion at work and whether such emotion should be ‘managed’.

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